The new app makes the maintenance crew’s work more enjoyable, efficient and easier
The goal: empower maintenance
To empower KLM Base Maintenance employees with digital tools to make their work more efficient, easier and enjoyable.
The challenge: creating efficiency
Developing an app that eliminates the maintenance crew’s impediments, like having to print the latest manuals and the need for information only available in the work preparation area.
We held interviews with management, organized workshops and observed the maintenance crew on the Boeing 737. The employee journey that (workflow) we modeled after our research, formed a good basis for Agile software development and improvements on organization structure.
The result: an aligned iMech app
Mirabeau and KLM developed the iMech app, a solution aligned with the needs and wishes of the maintenance crew and their stakeholders. The app offers:
• More flight hours due to a shorter A-check
• Enhanced employee engagement
• Increased maintenance reliability
• More time for personal development
• Cost reductions in paper consumption
The details: a variety of uses
Partnership KLM & Mirabeau
As an important partner of KLM for over 12 years, Mirabeau helps the airline in the field of digital strategy and design to become the world’s most efficient, innovative and customer-centric network carrier. The Base Maintenance department is part of the Digitizing Employees trajectory to empower KLM employees with digital tools to make their work more efficient, easier and enjoyable. Besides Base Maintenance, we also followed the employee journeys of KLM Cabin Crew, Cockpit, Ground Services, Cargo, Engine Services, and Component Services.
Read more about the smart applications we developed for KLM Engine Services and KLM Component Services.
Do you want to know more about this case or our other work in Travel & Hospitality? Contact Maya Madhusudan, Client Partner Travel & Hospitality.