The 29th of November Cognizant and Mirabeau, a Cognizant Digital Business will together host the Masterclass: Customer Experience in the supply chain at B2B Online Europe. This B2B Digital Transformation conference in Postillion Convention Centre Amsterdam is an opportunity for manufacturers and distributors that want to accelerate their commerce & marketing strategies.
Join our interactive masterclass
The 29th of November at 12:10 pm Floris Nijdam (creative strategist, Mirabeau), Corwin van Heteren (Digital Partner Manufacturing & Logistics, Cognizant) and Marcel Leicher (Client director B2B, Mirabeau) will host this interactive masterclass.
During our masterclass we will go in-depth on customer experience in the supply chain. Many b2b companies are facing the way digital is disrupting the supply chain. This requires investigating new opportunities for your company to interact with their stakeholders. If you are accustomed to do business with companies right before or after your own position in the chain, connecting to other links in the chain can offer new opportunities. But most important of all: By improving services not only for your clients, but also their customers, partners and employees, you can strengthen your position in the chain. Only by carefully listening to your audiences you can craft a fantastic customer experience. If you don’t innovate, others will.
Learn how you can deal with channel conflicts and competition in the chain, and how human-centered thinking is the key to success. The results of good research enable you to create a service that perfectly fits the wishes of your target group(s).
Want to join our masterclass? Please contact Floris Nijdam
Impactful digital experiences
Two years ago, Mirabeau and Cognizant have joint forces. By combining our industry knowledge, we create end-to-end services for our clients to keep them ahead in the digital world.