The new app makes the maintenance crew’s work more enjoyable, efficient and easier
To empower KLM Base Maintenance employees with digital tools to make their work more efficient, easier and enjoyable.
Developing an app that eliminates the maintenance crew’s impediments, like having to print the latest manuals and the need for information only available in the work preparation area.
We held interviews with management, organized workshops and observed the maintenance crew on the Boeing 737. The employee journey that (workflow) we modeled after our research, formed a good basis for Agile software development and improvements on organization structure.
Mirabeau and KLM developed the iMech app, a solution aligned with the needs and wishes of the maintenance crew and their stakeholders. The app offers:
• More flight hours due to a shorter A-check
• Enhanced employee engagement
• Increased maintenance reliability
• More time for personal development
• Cost reductions in paper consumption
Do you want to know more about this case or our other work in Travel & Hospitality? Contact Remco Vroom, Client Director at Mirabeau.