Envisioning a workflow that empowers aircraft maintenance employees
KLM Component services

The goal: envisioning a convenient workflow
The challenge: cutting down the workload
Our approach: combining knowledge and insights
Employees enthusiastically support the vision of what their future workday could look likeKLM

The result: efficient way of working
The details: multiple digital solutions
Partnership KLM & Mirabeau
As an important partner of KLM for over 12 years, Mirabeau helps the airline in the field of digital strategy and design to become the world’s most efficient, innovative and customer-centric network carrier. The Component Services department is part of the Digitizing Employees trajectory to empower KLM employees with digital tools to make their work more efficient, easier and enjoyable. Besides Component Services, we also followed the employee journeys of KLM Cabin Crew, Cockpit, Ground Services, Cargo, Base Maintenance and Engine Services.
Read more about the smart applications we developed for KLM Base Maintenance and KLM Engine Services.
Do you want to know more about this case or our other work in Travel & Hospitality? Contact Maya Madhusudan, Client Partner Travel & Hospitality.