Envisioning a workflow that empowers aircraft maintenance employees
KLM Component services
The goal
Envisioning a new workflow that allows KLM aircraft maintenance employees to spend less time on administration, and more time doing the work they love.
The challenge
Workers struggle under a multitude of legacy IT systems and heavy workloads. The fact that they have to switch continuously between physical and digital administrative tasks and inform stakeholders leaves little room for their core expertise activities.
Our approach
We interviewed business stakeholders and shadowed employees during their work to gain understanding of their activities and challenges. We combined these findings with our knowledge of digital systems to imagine a future workday.
Employees enthusiastically support the vision of what their future workday could look likeKLM
The result
The newly proposed employee journey called ‘My Component’, provides a number of solutions. It allows maintenance employees to spend less time on administrative tasks, and more time on their core expertise activities. And stakeholders gain better insight into the complex processes, timeframes and component status.
The details
The employee journey includes four main digital solutions: a single-point-of-access IT system so employees can access information easily, trackable components, context- and role-specific user interfaces and data-driven forecasts.
Do you want to know more about this case or our other work in Travel & Hospitality? Contact Remco Vroom, Client Director at Mirabeau.