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Privacy Policy

As a leading digital agency, we aim to give you an excellent website experience. And it helps when we understand a little bit about who’s looking and their preferences. In this privacy policy for Mirabeau.nl we describe:

• How you can maintain the level of privacy that you prefer
• How Mirabeau could apply the pieces of data that you let us collect
• How this data collection and data storage would work

We tried to make our privacy policy clear and easy to understand. We welcome any questions or comments on this policy and are happy to assist you in exercising your rights to privacy. The best way to get in touch is via email at marcom@mirabeau.nl

Consent & cookies

You give away a lot of privacy when you accept the use of ‘cookies’. However, you also get a lot in return. Let us explain:

Website makers often use ‘cookies’ to make their website work properly. Cookies are helpful little text files that we can place on your device (computer, tablet or mobile phone). They allow Mirabeau to identify you and to remember things about you, which in turn enables us to potentially personalize our website content and to analyze your behavior as you navigate through the website. 

It is up to you if you want us to use cookies.

Upon your first visit of the website, we present you with a Cookie banner. At the moment, this banner suggests only one option: to click ‘Accept’. By clicking this, you give consent for the placement of the cookies described in this privacy policy. It will also remove the banner.

The other option is to do nothing. The banner will stay in place, but no cookies (at least not cookies that legally require consent) will be placed. We are working on a cookie banner that gives you more control over the cookies that are placed. We need to replace some of our systems to make this happen.

In this privacy policy you’ll find descriptions of all the cookies we can place. Some cookies (see 4. 5. and 6. below) will enable third party software suppliers (like Google) to receive data about your use of our site. If you click ‘Accept’, then this will happen.

Your options:
• Re-activate the cookie banner
• Remove cookies that have been placed on your computer or mobile device
• Learn more about cookies

How would you like us to use your data?

We can use your data for the following purposes:

1. To maintain in contact
2. To make the site work properly 
3. To adapt the website to your specific interests
4. To learn how we can improve the website further
5. To run polls and surveys on the website
6. To enable social media functionalities

1. To maintain in contact

We use our website, blog, newsletters and whitepapers to share our knowledge and insights. The website is also a great way to get in touch with us or to apply for a job.  
 

Send you a whitepaper

Mirabeau creates whitepapers on a broad number of topics, and we make them available for download from this website.  

For some of our whitepapers, we have decided to ask for your contact information. If we think our services can be relevant for you and your business, one of our colleagues from Mirabeau or Cognizant, our mother company, may use your details to contact you and see if it’s interesting for you to continue the conversation about the topic.
 
• Data involved: Name and email address
• How it is collected: You provide it manually through the form
• How to give consent: By clicking the submit button beneath the form
• How it is used: We will only use this data for the purpose of sending you the whitepaper, and to contact you afterwards if we think our services can be relevant for you

 
Your options:

• View and download a whitepaper by submitting your data
Request to remove your data by sending an email to marcom@mirabeau.nl

Respond to your contact request

One of our most frequently used pages is the contact page. It shows the contact information of our different office locations, but also features as a contact form that allows you to send us a contact request. 

Data involved: Name and email address
How it is collected: You provide it manually through the form
How to give consent: By clicking the submit button beneath the form
How it is used: We will only use this data for the purpose of sending you the answer to your question or feedback
Lifespan: After answering your questions, we will delete your data

Your options:
Request to remove your data, by sending an email to marcom@mirabeau.nl 

Respond to your job application

We are still growing fast, and our scope is increasingly international. This means that we will always have job openings for a broad range of functions as well as opportunities for internships.

When you respond to a job opening via the form:
Data involved: First name, last name. phone number (optional), address (optional), zip code (optional), city (optional), email address, resume, motivation letter, remarks (optional)
How it is collected: You provide it manually through the form
How it is used: We will only use this data for the purpose of handling your application. If you want, we can also use it to approach you for future job opportunities. We will offer you to save it for this optional, second purpose during the application process.
How to give consent: By clicking the submit button beneath the form.
Lifespan: We will delete your data immediately after we handled your application (unless you give us permission to save it to approach you for future job opportunities).

Your options:
Request to remove your data, by sending an email to recruitment@mirabeau.nl 

Send you our newsletter

Our general newsletter or industry newsletters contain articles about our latest projects and industry trends. We send it max. 6 times a year to everyone who subscribed to our mailing list.

Data involved: Name and email address
How it is collected: You provide it manually through the Mailchimp form
How to give consent: By clicking the submit button beneath the form
How it is used: We will only use this data for the purpose of sending you our newsletter
Lifespan: Until you unsubscribe from the newsletter 

Your options:
Subscribe to our newsletter
Unsubscribe from our newsletter (you can do this via a link in the footer of a newsletter you’ve received in the past)
 

3. To automatically adapt the website to your specific interests (‘personalization’)  

We do not personalize the site today - everybody sees exactly the same content. 

However, we intend to start experimenting with showing you more of the content that you are interested in, and less of the topics that we believe you are less interested in. We can learn a lot about your interests by looking at where you came from, which articles you’ve read on the site, and on which links you have clicked. This is called ‘implicit data’. Every visitor could have a unique profile based just on their individual interests.

Let’s say you’ve been reading the article about our work on the Transavia voice assistant. That could mean you’re interested in the technology of voice assistants, or in the Travel & Hospitality industry, or maybe our approach to innovation. We could then show you more articles related to those topics, and less articles related to, say, cloud technologies, the Retail industry, or our DevOps approach. 

Today we are trying to get ready for this. We try to find out which topics are important to personalize on. In the example given we talked about technologies, industries, and way of working. That is why we are already building up anonymous visitor profiles today. These profiles contain information about the pages you’ve visited, how much time you’ve spent on the site, and how often you’ve visited the site. And more technically, it also contains information about the profile matches, the different ‘campaigns’ you’ve triggered, and whitepapers you have downloaded.

If you provide what’s called ‘explicit’ information, for instance by filling in your name or company type on a contact form, that explicit data will be added to your visitor profile. In effect, the profile will no longer be anonymous.

Data involved: Implicit (anonymous) and explicit (after making yourself known) behavior. 
How it is collected: By use of cookies
How to give consent: Click ‘Accept’ in the Cookie banner. If you decide not to click ‘Accept’, the cookie we will still be able to provide you with relevant content, based on implicit behavior and build an anonymous profile, but only within the current session. What this means is that we can still make the website more relevant by displaying personalized content based on where the visitor came from and which pages they visited during their visit on the website, however all the data will no longer be associated with the visitor as soon as the session ends.
How it is used: We would only use this data for the purpose of personalizing your experience on Mirabeau.nl. 

Cookies we place:
One that contains your visitor id, so we can recognize you and activate your profile within the system, and enrich your profile further with every visit (cookie name: SC_ANALYTICS_GLOBAL_COOKIE, lifespan: 10 years)

Your options:
Remove cookies that have been placed on your computer or mobile device


4. To learn how we can improve the website further (analytics)

We want to make sure that you can easily find what you’re looking for. By monitoring website behavior, we can optimize our website. To monitor people’s behavior as they use the site, our Insights team uses two types of ‘analytics’ software: Google Analytics, and Hotjar. 

Google Analytics tells us more about how our website is being used (how much time people have spent on the site, which pages are frequently visited, what kind of browsers are most used, etc) and by whom (we don’t know your name). 
Hotjar takes representative samples of the total number visits, and creates overviews of which areas of a page have been clicked/visited the most (so called ‘heatmaps’). It can also create screen recordings of people’s mouse devices moving over the website.  

This may sound a bit spooky, but it is completely anonymous and not linked to other data that we have of you. 

Data involved: Which pages you visited, which type of device you used, which browser you used, and which operating system you used, if you’ve been here before, etc.
How it is collected: By use of cookies
How to give consent: At the moment, this analysis function is always ‘on’ and cannot be turned ‘off’. Legally, websites do not need people’s consent to do place cookies for anonymous analytics; however, we believe that you should have this option and we are working to make this happen soon. 
How it is used: We will only use this data for the purpose of optimizing our website. And even though we use analytics software from Google and Hotjar, we will not share your data with either party.

Cookies we place:
One that creates a unique ID per visitor so we can see which users are new to the website and which are returning visitors (cookie name: _ga, lifespan: 2 years) 
One that is almost identical to the _ga one, but instead of giving you a unique ID, it generates an ID for your visit so we can tie everything you do into one session (cookie name: _gid, lifespan: 24 hours) 
One that lets Hotjar know whether you are included in the sample, as described above (cookie name: _hjIncludedInSample, lifespan: …) 

Your options:
Remove cookies that have been placed on your computer or mobile device
Opt-out from cookies from Google Analytics

5. To run polls and surveys on the website

Once in a while we run a survey on our website. This helps us with getting your honest opinion on certain topics. You might also see a black window popping up on the bottom of your screen now and then. This is for the purpose of getting feedback on the content we deliver.

Data involved: The information you choose to send us via the poll, as well as which type of device you used, which browser you used, and which operating system you used
How it is collected: By use of cookies
How to give consent: Click ‘Accept’ in the Cookie banner
How it is used: We will only use this data for the purpose of optimizing our website and written content. It is not shared with or used by Hotjar (the software supplier).

Cookies we place:
One that makes sure that, once you’ve minimized a poll invite, it stays minimized as you navigate through our site (cookie name: _hjMinimizedPolls, lifespan: …)
One that makes sure that a poll invite is not shown if the poll has already been filled in (cookie name: _hjDonePolls, lifespan: ….)

Your options:
Remove cookies that have been placed on your computer or mobile device

6. To use the free YouTube video player (social media cookies) 

Throughout the website we want to show videos of our work. This requires video player software. At the moment, we use the ready-to-go video player of YouTube as it is free, easy to implement and a user-friendly solution.

Data involved: your viewing behavior 
How it is collected: By use of cookies
How to give consent: Click ‘Accept’ in the Cookie banner
How it is used: We don’t use this data, but the ‘social media’ cookies will share information about your activities on our site with YouTube.

Cookies we place:
Interestingly, we don’t actually place a cookie, but YouTube stores your viewing behavior. It does that to give personalized video recommendations after the video has ended.

Your options:
Don’t use the video player on our website

Data security

Obviously, we keep your data very safe. In the unlikely event of anyone accessing your personal information without your authorization, or when we suspect that such a data breach has occurred, we will inform you and all parties involved as quickly as possible.

How we make changes to this policy

We may change this policy from time to time and if we do, we’ll post any changes on this page. If you visit and use Mirabeau.nl after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent.

Effective date: March 25, 2019

Contact us

We welcome your questions and comments on this policy and will be happy to assist you in exercising your rights to privacy. The best way to get in touch is by phone via (+31) 20 595 0550 or via email at marcom@mirabeau.nl.